Conflict in the Workplace Certification

Course Code:
8 hours
Conflict in the Workplace Certification
Exams Included:
All major devices and browsers
Delivery method:
Online (In-house also available )
Conflict in the Workplace
Resolving conflicts is essential to the function of all businesses. Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships. To get the best results you need to know how to approach them. This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.

This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts. All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language.

The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning.

What you will learn:
How to identify the primary causes of conflict within the workplace
The impact of conflict in the workplace
How to manage conflict in the workplace
The importance of positive workplace behaviours
How to identify and properly resolve interpersonal conflicts in the workplace
How to identify different communication styles and how they impact workplace conflicts
The skills needed to address conflicts in the workplace
How to deal with angry people in an effective and calm manner
How to be assertive and communicate your needs without aggression
How to create win-win resolutions which resolve conflicts and create harmony
How to take personal responsibility for conflict resolution
Benefits of taking this course:
Promote a harmonious working environment and reduce tension in the workplace
Be able to confidently handle difficult interpersonal conflicts
Increase productivity, morale and rapport among colleagues
Build and sustain fruitful working relationships
Increase empathy and people skills
Taking this course has tangible time and resource benefits – reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.

Course Modules/Lessons
Module 1: Understanding Behaviour
Module 2: Communication and Perspective
Module 3: Aggression in Others
Module 4: Managing and Reducing Conflict
Module 5: Personal Development



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