Customer Service in Fashion Shops Certification
Course Code:
Duration:
3.0 hours
Qualification:
Customer Service in Fashion Shops Certification
Exams Included:
Yes
Compatibility:
All major devices and browsers
Delivery method:
Online (In-house also available )
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Customer Service in Fashion Shops
In-store and online fashion shop experience depend on many factors such as prices, products and the shop environment. Customer service is key to how clients perceive a fashion store. Although fashion businesses have no control over their competitors, they can control customer service levels.
Therefore, businesses that sell clothes and related accessories (or any other retail business) should always strive to improve their level of customer service. The kind of support a fashion shop accords its customers can either improve or reduce their shopping experience. Generally, that also explains the essence of customer service in retail at large.
This course is divided into four short modules to help you understand customer service, whether you want to open a fashion shop or work in support.
What You Will Learn:
The definition of customer service
Choosing the right customer service channels
Important customer service skills
Why good customer service improves customer shopping experience
How to deal with difficult customer service scenarios
Customer service measurement metrics
Qualities of good customer service
How to improve customer service and experience in online fashion shops
Benefits of Taking the Course
Taking the course will help you to:-
Understand what customer service is all about
Understand how to improve customer service in fashion shops
Determine if you want to work in customer service in the fashion industry
Understand what it takes to offer exceptional customer service
Understand the role of customer service in client satisfaction
Understand the benefits of offering high quality customer service
Course Modules/Lessons
Module 01: Introduction to Customer Service
Module 02: Why Good Customer Service Enhances the Customer Experience
Module 03: How to Deal with Difficult Customer Service Scenarios
Module 04: Customer Service Metrics and How to Improve Customer Service for Online Fashion Shops
