How to Handle Social Media Criticism Certification

Course Code:
0.75 hours
How to Handle Social Media Criticism Certification
Exams Included:
All modern browsers and devices
Delivery method:
Online (In-house also available )
How to Handle Social Media Criticism
Learning how to handle social media criticism is absolutely essential for anybody looking to improve their brand image and avoid negative social media repercussions. This is true, whether you are directly responsible for social media management or are looking to improve your company’s social media policy.

This course provides a comprehensive guide to handling social media criticism through establishing effective social media policies and learning how to respond effectively.

From the correct tone and timing of your response to effective tips to ensure your brand remains undamaged and customers remain happy, this course covers everything you need to know about every aspect of handling social media criticism as effectively as possible.

You Will Learn:
How to establish a solid social media policy
How to respond at the correct time and in the correct manner
The importance of honesty and compensation, in order to keep customers happy
How to effectively deal with provocation and trolling
Benefits of Taking This Course
You will improve your brand image and social media reputation
You will increase your page interactions and customer engagements
You will improve your product and service offerings through constructive feedback
You will retain current customers and attract new ones

Course Modules/Lessons
Module 01: How to Handle Social Media Criticism



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