Listening Skills Certification

Course Code:
0.25 hours
Listening Skills Certification
Exams Included:
All modern browsers and devices
Delivery method:
Online (In-house also available )
Listening Skills Certification
Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well.

In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner’s message.

You will Learn:
The difference between active and passive listening
Why you need to consider non-verbal communication alongside spoken words, when listening to someone else
How to remain focused during a conversation
Why you must take care not to interrupt others
How to make sure that you have understood what someone else has told you
Benefits of Taking this Course:
If you work in a customer-focused job, this course will help you listen to customers and resolve their problems
By improving your listening skills, you will improve your relationships with your colleagues
If you are responsible for managing a team, this course will help you identify your team members’ issues and, consequently, help them overcome any setbacks
If your job entails mediation, this course will help you understand everyone’s perspective, when resolving a dispute
If you work in sales, this course will help you identify a customer’s needs and increase your chances of closing a sale



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