Meeting and Greeting Customers Certification

Course Code:
0.25 hours
Meeting and Greeting Customers Certification
Exams Included:
All major devices and browsers
Delivery method:
Online (In-house also available )
Meeting and Greeting Customers Certification
Customers form an opinion of a business within a few seconds. Creating a positive first impression is pivotal to a company’s success. Even if a business sells exceptional products and services, they are unlikely to establish a good reputation if their customer service is poor.

One of the most important skills in customer service is meeting and greeting. In this course, you will learn how to project a professional air from the moment you meet a customer and how to foster a positive relationship that will encourage them to return again and again.

You Will Learn:
Why knowing how to meet and greet customers is an essential business skill
How your mindset dictates the way others see you
What to do if you are too busy to deal with a customer or visitor
Mistakes that will leave your customers or visitors with a negative impression of you and your business
The five basic customer needs and how to ensure that you meet them every time
What to do if you do not have a ready answer or solution to a customer’s problem
Benefits of Taking This Course:
If you work as a receptionist or similar public-facing role, this course will teach you how to make a good first impression
If you work in customer support or aftersales, this course will help you handle problems and complaints with minimal fuss
If your role entails public speaking or training, this course will help improve your confidence and, by extension, your performance
If your role entails interviewing job candidates, this course will teach you how to put them at ease and make the interviewing experience more pleasant for both of you

Course Modules/Lessons
Module 02: How to Ensure a Positive First Impression for the Customer
Module 03: Understanding Basic Customer Needs



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