Essential Employment Skills Certification

Course Code:
8.5 hours
Essential Employment Skills Certification
Exams Included:
All major devices and browsers
Delivery method:
Online (In-house also available )
Essential Employment Skills Certification
As well as education and work experience, there are certain personal skills that employers look for in prospective employees. These transferable skills make an individual ’employable’ and enables them to carry out their given role to the best of their ability. This course examines the behaviours, attitudes and attributes required for employment.

You Will Learn:
Emotional Intelligence

The difference between IQ, EQ and EI
A brief history of the concept of emotional intelligence
The five pillars that make up emotional intelligence
How emotional intelligence is measured
How you can improve your own emotional intelligence
Improve your Social Skills

Why giving compliments is a good way to begin practising your social skills
How to make small talk that will help you develop positive relationships
How to listen to others
How to appear confident, even in situations that make you nervous
What you should do if you make a mistake in front of others
Master Talking to Anyone

Why you need to learn how to be a successful talker if you want to get ahead
The basics of any successful conversation with anyone
The importance of being able to easily engage in conversation with strangers
The importance of social talk
Tips on talking to anyone at any time in any place
Promoting Positive Behaviour

Why workplace and family culture has a big effect on a person’s behaviours, and how to make changes that promote positive
Why clarifying your values and expectations promotes positive change
How to model desirable behaviours, and why you must remain consistent in your approach
How to encourage individuals to repeat positive behaviours, and how to recognise progress
Guidelines to follow when steering individuals towards their goals, and how to help them reach their full potential
Interpersonal Skills

How vital interpersonal skills are in the workplace, home, and other environments
How you can improve your skill set through practice and other methods
That you don’t have to keep using the same behaviours that you have done in the past
How a strong skill set gives you confidence and peace in any situation
The Importance of Ethics

How to define ethics in an easy to understand way
Why it is so difficult to define ethics across the board
Why there are so many elements that go into ethics
How ethics can affect every decision we make
Mindful Listening

How to achieve personal mindfulness through techniques such as meditation
How to develop empathy and selflessness in order to listen mindfully
The difference between hearing and listening and how to improve communication
Practical body language and behavioural techniques to ensure mindful listening
Building your Confidence and Self-esteem

Why it is important to tackle low confidence and self-esteem
Why you need to challenge underlying negative beliefs about yourself
How to become more assertive and stand up for your own needs
Why goals and challenges can help you overcome low self-esteem
How to seek professional help if you need further assistance
Managing Emotions at Work

The most common negative emotions that people experience at work
Why problem-solving can help you feel better
What to do if your emotions get the better of you
How to quickly calm down
How shifting your perspective can help you remain level-headed
Benefits and Outcomes of Taking This Course:
The learner can:

Identify the behaviours, attitudes and attributes employers look for in a prospective
Identify the behaviours, attitudes and attributes that are barriers to employment
Identify emotional states
Explain how emotional states impact on behaviour
Explain the importance of emotional and behavioural awareness when seeking
Identify own areas of strength and development needs in order to meet the behaviours,
attitudes and attributes required for employment
Produce an action plan to address areas of development to meet the behaviours, attitudes and attributes required for employment

Course Modules/Lessons
Module 01: Emotional Intelligence
Module 02: Improve Your Social Skills
Module 03: How to Talk to Anyone, Anytime, Anywhere
Module 04: Promoting Positive Behaviour | #1 Creating an Environment that Promotes Positive Behaviour
Module 04: Promoting Positive Behaviour | #2 Modelling Positive Behaviour
Module 04: Promoting Positive Behaviour | #3 Reinforcing Positive Behaviour
Module 04: Promoting Positive Behaviour | #4 Coaching Techniques that Promote Positive Behaviour
Module 05: Interpersonal Skills Certification | #1 Defining the Meaning of Interpersonal Skills
Module 05: Interpersonal Skills Certification | #2 Using Interpersonal Skills in the Workplace
Module 05: Interpersonal Skills Certification | #3 Learning and Using Interpersonal Skills
Module 06: The Importance of Ethics
Module 07: Mindful Listening
Module 08: Building Your Confidence and Self-Esteem
Module 09: Managing Emotions at Work Certificate



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